We aim to provide an efficient and friendly service to all our clients. If at any time you are unhappy with the way your case is being dealt with please feel free to complain. Once we know what you are unhappy about we can do our utmost to remedy the problem. The Director responsible for dealing with complaints is Helen Phillips. If you make a complaint, you should allow us eight weeks to try to resolve your complaint ourselves. If we have been unable to resolve your complaint to your satisfaction, you have the right to take your complaint to the Legal Ombudsman. You should do this as soon as possible, and within a year of first realising that you had cause for concern. The Legal Ombudsman can be contacted in the following ways:
PO Box 6806
By Telephone: 0300 555 0333 (calls charged at the local rate)
By e-mail: firstname.lastname@example.org
In instances where you are concerned about the behaviour of the firm or a solicitor within it, for example dishonesty, treating you unfairly due to your age, sex, a disability or other characteristic, this would be a regulatory matter which should be brought to the attention of the Solicitors Regulation Authority (SRA).