On occasion, even the most expensive consumer goods can go wrong. When it does, not only do you face the obvious disappointment when your new object of desire does not come up to expectation, you also potentially suffer a significant financial loss.
On two occasions in the past couple of weeks we have received phone calls from builders who have been contacted by their local Trading Standards department. The scenario has been the same in both cases, which is that they have carried out work for a householder who has then decided that they are not happy with some point or other.
